Privacy Policy

1. Introduction

Global Worldwide Express Shipping respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, use our shipping services, or interact with us, and tells you about your privacy rights and how the law protects you.

This policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other interactions with our logistics services.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Full name, company name, job title, government-issued ID for customs clearance.
• Contact Data: Billing address, shipping addresses, email addresses, telephone numbers, and emergency contact details.
• Shipment Data: Package contents, dimensions, weight, declared value, tracking history, delivery signatures, and customs documentation.
• Financial Data: Payment card details, billing information, transaction history, and credit references for commercial accounts.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and device identifiers.
• Usage Data: Information about how you use our website, apps, tracking portal, and customer support interactions.
• Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We also collect Special Categories of Personal Data only when strictly necessary for customs compliance (e.g., for shipping certain medical or restricted items), and we obtain explicit consent where required.

3. How We Use Your Personal Data

We use your personal data only when the law allows us to. Most commonly, we use your data in the following circumstances:

• To provide shipping and logistics services: Process shipments, arrange pickups, customs clearance, delivery notifications, and tracking updates.
• To manage billing and payments: Process invoices, credit checks, and collect payments for services rendered.
• To comply with legal obligations: Customs declarations, export controls, anti-fraud screening, and law enforcement requests.
• To improve our services: Analyze shipping patterns, optimize delivery routes, and enhance customer experience.
• To communicate with you: Respond to inquiries, send service updates, delivery alerts, and important account notifications.
• For marketing purposes: With your consent, send promotional offers, industry insights, and newsletters (you may opt out at any time).
• To protect our legitimate interests: Prevent fraud, ensure network security, and manage legal claims.

4. Data Sharing & Disclosure

We may share your personal data with the following categories of recipients:

• Carriers & Logistics Partners: Airlines, ocean carriers, trucking companies, and last-mile delivery providers to complete shipments.
• Customs & Regulatory Authorities: Government agencies for customs clearance, import/export compliance, and security screenings.
• Service Providers: IT hosting, payment processors, customer support platforms, and analytics providers (under strict confidentiality agreements).
• Professional Advisors: Lawyers, auditors, and insurers for risk management and legal compliance.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner.

We never sell your personal data to third parties for marketing purposes. All data sharing is governed by data processing agreements ensuring GDPR/CCPA compliance.

5. Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256).
• Access controls, multi-factor authentication, and role-based permissions for employees.
• Regular security audits, penetration testing, and vulnerability assessments.
• Secure data centers with 24/7 monitoring and ISO 27001 certification.
• Employee training on data protection and privacy best practices.

While we strive to protect your data, no transmission over the internet is 100% secure. We encourage you to take precautions to protect your personal information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights under applicable data protection laws (GDPR, CCPA, LGPD, etc.):

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no legal obligation to retain exists.
• Right to Restrict Processing: Limit how we use your data while we verify its accuracy.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our Data Protection Officer at dpo@gweshipping.com. We will respond within 30 days (or as required by local law).

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality (e.g., tracking login, shopping cart).
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics, HubSpot).
• Functional Cookies: Remember your preferences and language settings.
• Marketing Cookies: Track your activity for personalized advertising (with your consent).

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect website functionality. For detailed information, see our Cookie Policy.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typical retention periods:

• Shipment records: 7 years (for customs and tax audit requirements).
• Customer account data: Until account closure, plus 5 years for legal records.
• Marketing data: Until you unsubscribe or withdraw consent.
• Website analytics: 26 months (anonymized after).

After retention expires, data is securely deleted or anonymized.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

10. International Data Transfers

As a global logistics company, we transfer personal data across international borders. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Binding Corporate Rules for intra-company transfers.
• Transfers to countries with adequacy decisions (e.g., UK, Japan, Canada).

By using our services, you acknowledge that your data may be transferred to countries with different data protection laws.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made. Material changes will be notified via email or website notice. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions about this privacy policy, our data practices, or wish to exercise your rights, please contact us:

Global Worldwide Express Shipping
Attn: Data Protection Officer
1400 Harbor Drive, Suite 900
New York, NY 10001, USA
Email: privacy@gweshipping.com
Phone: +1 (800) 492-7731 (ext. 712 for privacy matters)
For EU residents: You also have the right to lodge a complaint with your local supervisory authority.

---

This Privacy Policy is provided in English and may be translated into other languages. In case of any discrepancy, the English version prevails.